Human Performance Engineering Services

Training and Presentations

• We offer training and presentations in any of the areas in which we consult
• Click HERE for a list of some of our presentations
• Custom presentations on topics can be requested

Performance Improvement and Engineering

• Performance Improvement and Performance Engineering is a basic, full-service package that assists businesses in developing and growing
• Our models come from research in Human Performance Technology and focus on the following general steps towards improving and sustaining an organization:
  • Assessment
  • Goal Development
  • Measurement
  • Planning
  • Implementation
  • Measurement of Outcomes
  • Assessment of Strategies
  • Strategic Planning and Goal Development

Management Skill Building

• One of the challenges of today's business in the increased need for skilled management
• Knowing the work and the goals of the organization are not enough anymore, people skills and the ability to manage people are essential to success
• We focus on providing managers with training and tools to maximize their effectiveness as leaders, coaches, supervisors, and trainers in today's ever changing business world
• Important topics include:
  • Job Description Development
  • Interviewing
  • Assessing Job Performance
  • Working with Employees on their Performance
  • Dealing with Difficult Employees
  • Writing Effective and Fair Policies
  • Understanding Federal and State Regulations

Teamwork and Team Development

• Much of today's work involves the work of teams of individuals
• The quality and support for team and group process is a measure of the effectiveness of the team to complete it's work
• We work with teams to create the following:
  • Effective within-group Communication
  • Understanding of Individual Differences
  • Effective Conflict Management
  • Group Growth and Development
  • Accountability to other members of the Group
  • Effective Leadership
  • Effective "Followership"

Business Plan Development

• Having a great idea or product is only half the story! You need a plan!
• We can help you grow that idea into a real, viable, workable plan
• Our focus is on helping you develop a business plan with a focus on performance
• Some of the unique services we can offer focus on the following:
  • Market Research Assistance
  • Brand Marketing
  • Web Marketing (see below)
  • Job Development for Performance
  • Supervision and Management
  • Managing Growth
  • Financial Planning and Accounting Assistance

Web Marketing and Integration

• MHK Creations offers Website design, hosting, and management, but there is more to it than simply having a website
• We offer services to help businesses and individuals maximize the usability of their website, including the following:
  • Branding your Website
  • Understanding the Purposes of your Site
  • Making your Site User-Friendly
  • Using your Site to better Manage your Business
  • Marketing your Website

Job Restructuring

• One of the most difficult challenges facing some business, whether they are growing or downsizing, is the restructuring of work and how it is done
• This process can be painful and disruptive to the productivity and performance of the organization
• Technological change can also play a major role in this process as new systems require individuals to do their jobs in different ways
• Finally, it is often the case that individuals can do their jobs in ways that will improve their performance and the overall performance of the organization
• We offer services to assist with the following:
  • Identifying the Opportunities to Restructure a Job
  • Connecting Job Restructuring to Productivity and Performance
  • Retraining Existing Employees
  • Training New Employees
  • Facing Technological and/or Systems Change
  • Organizational Change
  • Restructuring Work Flow and Alternatives (Outsourcing, Insourcing, Offshoring, etc.)

Online Training Design

• Many organizations take advantage of modern telecommunications to provide training opportunities for their employees or for their customers
• MHK Creations has expertise in the development of online training opportunities that are not only effective, but enjoyable and engaging to the learner
• We work closely with our customers to identify the specific Learning and/or Performance Objectives and design our online training accordingly
• In the spirit of Performance Engineering we also assist organizations in identifying indicators in their business that identify successful training and we are quick to identify when training may not be the most effective solution to a performance problem